Terms and Conditions

1. **Booking and Reservation:**

- Customers must provide accurate information during booking.

- Reservations are subject to availability.

2. **Payment and Pricing:**

- Payment details must be provided to secure bookings.

- Prices are subject to change; customers will be informed of any adjustments.

3. **Cancellation and Refunds:**

- Cancellation policies vary by package; refer to specific terms.

- Refunds are processed according to the cancellation policy.

4. **Travel Documents:**

- Customers are responsible for valid passports, visas, and health requirements.

- The agency may assist with information but is not liable for denied entry.

5. **Itinerary Changes:**

- The agency reserves the right to modify itineraries for unforeseen circumstances.

- Customers will be informed of significant changes.

6. **Travel Insurance:**

- Customers are encouraged to purchase travel insurance for coverage.

- The agency may offer insurance options; terms are outlined separately.

7. **Responsibility and Liability:**

- The agency is not liable for personal injury, loss, or damage during travel.

- Responsibility for tour guides, transportation, and accommodations may vary.

8. **Force Majeure:**

- The agency is not liable for disruptions due to force majeure events.

- Options for rescheduling or refunds will be explored in such cases.

9. **Customer Conduct:**

- Respectful behavior towards staff, fellow travelers, and local cultures is expected.

- Non-compliance may lead to expulsion from the tour without refund.

10. **Complaints and Disputes:**

- Customer concerns must be reported promptly during the trip.

- Disputes will be addressed through an arbitration process.

11. **Intellectual Property:**

- Any materials provided by the agency are for personal use only.

- Reproduction or distribution without permission is prohibited.

12. **Privacy Policy:**

- Customer information is handled in accordance with privacy laws.

- Data may be shared with relevant third parties for travel arrangements.

13. **Termination of Services:**

- The agency reserves the right to terminate services for non-compliance.

- Refunds are subject to cancellation policies.

14. **Governing Law:**

- All disputes are subject to the laws of [jurisdiction].

- Any legal action must be pursued in the designated jurisdiction.

15. **Acceptance of Terms:**

- By booking, customers acknowledge and accept these terms and conditions.

- It is the customer's responsibility to review terms before confirming reservations.